FAQs

Our puppies are raised with the utmost care in meticulously maintained, indoor environments by our hand-selected breeders across Ontario. Each breeder specializes in only one or two breeds, ensuring unmatched attention to detail, proper socialization, and an optimal start to life. From their first days, our puppies are given premium care, expert monitoring, and early socialization to ensure they grow into confident, healthy companions.

Every puppy undergoes a rigorous health evaluation by a licensed veterinarian, which includes a comprehensive physical examination, vaccinations, and deworming. While genetic testing is not conducted on every puppy, we collaborate exclusively with breeders who have carefully selected healthy parent dogs with sound temperaments and strong lineage. This ensures that our puppies meet the highest standards of health and well-being.

Yes, we provide a health guarantee to ensure that every puppy leaves our care in excellent condition, free of any congenital or physical health issues. Each puppy’s health record and veterinary documentation are included, giving you peace of mind as you welcome your new
companion.

For the health and safety of our puppies, all viewings are conducted virtually. This ensures a stress-free environment while still allowing you to see your chosen puppy. Once a deposit is placed, pickup arrangements are made at our Richmond Hill location, where we provide a seamless, personalized experience.

As a reflection of our commitment to fairness, deposits are non-refundable. However, we offer the flexibility to transfer your deposit toward a future puppy within a one-year timeframe, allowing you to move forward when the time is right for your family.

Our size estimates are based on a combination of factors, including the parents’ sizes, the puppy’s current growth trajectory, and our experience with their specific breed. While these estimates are highly accurate, small variations may occur. We pride ourselves on providing as much information as possible to help you prepare for your puppy’s development.

Yes, we offer nationwide shipping for long-distance placements. Puppies can travel in the cargo section of an airplane in a temperature-controlled environment with all necessary documentation and items to ensure a smooth and safe flight.

For added reassurance, we also provide a premium nanny service, where a team member accompanies the puppy in the cabin throughout the flight and personally hand-delivers your puppy to you for full peace of mind.

For shorter distances, we have a designated driver who uses a well-equipped vehicle to ensure a comfortable and secure journey for your new puppy.

Please note that all shipping and delivery options are subject to an additional shipping fee.

The parents of our puppies stay with their dedicated breeders, where they are cared for in loving, indoor environments. These breeders focus on ensuring the health, happiness, and well-being of the parent dogs.

We are happy to provide photos and detailed information about the parents, including their size, temperament, and lineage, upon request. This ensures you know exactly where your puppy comes from and can trust in the quality of their upbringing.

Each puppy comes fully prepared for their new home with:

• A complete health record, including vaccination and deworming history
  Transition food to ensure a smooth dietary change
• Preventative flea and deworming treatments
• Early foundations in crate and potty training
• A thoughtfully curated puppy care package with essentials for their first days at home
• We aim to make the transition as seamless as possible for both you and your new puppy

At Ontario Puppy Boutique, we are passionate about raising healthy, happy, and wellsocialized puppies. We work exclusively with breeders who share our high standards, ensuring every puppy receives exceptional care and attention.

By focusing on one or two breeds at a time and collaborating with trusted breeders, we ensure every puppy is raised with the highest level of care. With us, you’re not just choosing a puppy—you’re choosing a lifelong companion raised with expertise and love.

At Ontario Puppy Boutique, we are committed to setting the highest standard for ethical and responsible breeding practices. The well-being of both our puppies and their parents is our top priority. The parents of our puppies are cared for in loving, indoor environments by breeders who treat them as family members, not just breeding dogs. They are provided with a safe, clean, and enriching space where their physical and emotional needs are met daily.

We ensure the parents receive regular veterinary care, a balanced diet, and plenty of exercise and socialization. Their well-being is directly tied to the quality of the puppies they produce, so their health, happiness, and care are non-negotiable. In fact, we choose to work exclusively with breeders who specialize in one or two breeds, allowing them to give each dog individualized attention and maintain the highest level of expertise.

Transparency is key to our approach. Upon request, we are happy to provide photos and detailed information about the parents, including their size, temperament, and lineage. This ensures you know exactly where your puppy comes from and can trust in the quality of their upbringing.

We firmly stand against puppy mills. These operations neglect the health and welfare of both parents and puppies, focusing on profit over proper care. Dogs in these conditions are often subjected to overcrowding, lack of proper nutrition, little to no veterinary care, and complete neglect of their emotional needs. These conditions will always show in the health and temperament of a puppy, often resulting in behavioral issues from lack of socialization, weakened immune systems, and chronic health problems.

By supporting ethical breeding practices, we are proud to provide families with healthy, well-socialized puppies who come from responsible, loving environments. This level of care ensures that each puppy starts their life on the right foot and is ready to become a cherished family member.